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Hotel Operations

Our operational philosophy is simple: provide exceptional services, control expenses responsibly and deliver the highest potential profits.

New Leaf Hospitality's experienced team offers the full complement of property management services that will ensure high performance in top-line revenue, profit, associate retention and guest satisfaction.

COVID-19 Update

We are closely monitoring the Centers for Disease Control and Prevention and World Health Organization's statements regarding the novel coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments.
The wellbeing of our guests and associates is of paramount importance.
Our Cancellation Policy:
In response to changing marketplace conditions, we are committed to ensuring our customers experience flexibility during these challenging times.
For guests with existing reservations for any future arrival date, including reservations with pre-paid rates that are typically more restrictive, we will allow full changes or cancellation without a charge up to 24 hours prior to arrival,* as long as the change or cancellation is made by April 30, 2020. Please note that any changes to existing reservations will be subject to availability and any rate differences.
For guests making new reservations for any future arrival date, including reservations with pre-paid rates, between today and April 30, 2020, we will allow the reservation to be changed or canceled at no charge up to 24 hours before your scheduled arrival date.* Please note that changes to the reservation will be subject to availability and any rate differences. Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.
*Important Information:
Some exclusions may apply. May exclude periods with special event restrictions or peak demand weeks. Please refer to individual property rate rules for details.
For group organizer questions on terms and conditions of group contracts, please contact the hotel.

Our Commitment to Cleanliness:
We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and associates. On a daily basis, our hotel is ensuring that we meet the latest guidance on hygiene and cleaning. Our hotels health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.
Associate Health, Safety and Knowledge: Hotel associates – and their own health, safety and knowledge – are essential to an effective cleaning program. Here are some ways we're supporting them:
Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses.
Ongoing Training: Additional training on housekeeping and hygiene protocols is being provided to all associates.

Real-Time Information: 
Our Corporate and regional teams are on standby 24/7 to support the hotels and coordinate with local and regional authorities. 
For the most updated information, please refer to the Centers for Disease Control and Prevention (CDC) or your local health authority.

Standard Operating Procedures (SOP)

Formal documented procedures established within the company to ensure uniformity, consistency and adherence to the Uniform System of Accounts for the hospitality Industry.

Guest Satisfaction

Assure consistently high levels of positive guest experience as reflected on independent 3rd party rating services such as Medallia.

Quality Assurance

We make sure that all aspects of company standards and brand compliances are observed, resulting in award-winning properties.

Purchasing & Inventory Controls

We capitalize on our extensive knowledge of quality product and fair pricing with our vast network of vendors.

Expense Management

Responsible expense controls to maximize bottom line without negative impact to the guest experience

Franchise Compliance

We monitor and communicate with franchise specific personnel to ensure quality procedures and meet franchise regulations.

Consistent Owner Communication

We believe communication is key to the satisfaction of all invested parties and is a vital factor in the success of the properties we manage.

Preventative Maintenance Programs

New Leaf Hospitality will train maintenance personnel to properly maintain equipment, furnishings, building and grounds reducing non-budgeted expenditures or unexpected repairs.

Management Operations

Capital Management & Execution - We work with and are intimately engaged with the most reputable and dependable architects, designers, contractors and vendors in the industry.

  • Annual Capital Budget Preparation
  • Project Pricing and Development
  • Strategic Planning for Renovations and Brand Conversions
  • Project Cost Benefit Analysis
  • Compliance Checks for Brand Standards and Quality Assurance

Renovation & Design Services

Through our thorough understanding of the entire renovation and capital improvement process, we manage all areas of the project from start to finish.

  • Identify design firm to best meet goals and budget
  • Assist the interior design firm with the furnishing selections: lobby, corridors and meeting rooms, guestrooms, restaurant and lounge and all FF&E.
  • Coordinate layout/procurement of hotel furnishings, kitchen and lounge equipment, laundry equipment, and commercial area furnishings
  • Coordinate architect, engineers, interior designers (if needed).
  • Coordinate all computerized areas —front desk, energy management, restaurant, administration
  • Coordinate all IT, telephone system, key and lock system, and audio visual system

On-site Visits

Routine visits are performed to ensure compliance with all accounting, operational procedures and controls to protect the owner’s investments and assets.